Frequently Asked Questions

How can clients get in touch with Cherry Servers engineers?

We are available 24/7 via email or Live Chat. More than this, all our clients get their personal account manager, who can be contacted directly by phone, email or live chat.

You can also get in touch with a preferred department directly via:
support@cherryservers.com
sales@cherryservers.com
billing@cherryservers.com

How long does it take to deploy a server at Cherry Servers?

Our pre-configured dedicated servers can be deployed within 10 minutes, while deploying custom solutions, as well as some other pre-configured servers, can take a few hours or more.

What are available payment methods at Cherry Servers?

We support all main payment methods, including credit card, wire transfer, bitcoin and many others. You can check all available payment options here.

We are providing dedicated hosting services and do not sell server hardware.

Are there any service usage limitations at Cherry Servers?

Clients have to ensure that they or their end users use dedicated hosting services for lawful purposes and in lawful manner. Please check our Acceptable Use Policy (Item No. 8 of our Terms of Service) for additional details.

Where is Cherry Servers located?

We are located in Lithuania, North of Europe.

What clients does Cherry Servers work with?

We work with SMBs and large enterprises world wide. Currently we are working with clients from 120+ countries.

What is Cherry Servers Bandwidth policy?

Every server gets either 1Gbps, or 3Gbps uplink;
Total available traffic amount of your account is calculated by summing up the traffic amount included with each of your servers, as well as any traffic amount that you might have ordered additionally in traffic packages;
Traffic amount included in a server depends on the server processor:
Virtual Servers - 10TB
Single processor servers - 30TB
Dual processor servers - 100TB
Quad processor servers - 200TB
You can check your total available monthly traffic in your Client Area.

Is it possible to increase available monthly bandwidth at Cherry Servers?

Yes, you can do so by ordering additional traffic amount in packages:
30TB - 30€;
60TB - 60€;
100TB - 100€;
330TB (equivalent to 1Gbps unmetered) - 330€;
1000TB (equivalent to 3Gbps unmetered) - 1000€
Any excessive traffic amount for your account is charged at 2EUR for 1TB.

What is Cherry Servers IP Address Policy?

1 IP address per server by default;
Unlimited amount of 8/16/32 IP ranges with regard to your server amount;
3 additional IP addresses (not including IP ranges) per user account at the most;
Cherry Servers has a right to disable additional IP addresses after purchasing an IP address range.